TransERA

About

Transera Adaptive Customer Engagement turns high-volume sales and service contact centers into strategic business assets. Transera's unique solution leverages Big Data technologies to extract business insight, generate customer engagement recommendations, and visually display business trends and threshold alerts. It is the only software on the market that considers both customer value and business effectiveness in call routing decisions. Transera Customer Interaction Manager allows customer calls from any geography to be answered by agents anywhere in the world. A centralized operations dashboard gives contact centers full visibility over all their operations as well as the ability to take corrective actions on the fly. With Customer Interaction Manager, any organization can rapidly deploy a feature‐rich contact center for a distributed agent community via a private or public cloud with no infrastructure investment.

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